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Refund policy

EXCHANGE AND RETURNS POLICY

Macarena Boutique does not accept changes or returns once the merchandise has been delivered to the customer unless it is received defective, which could be caused by the transport at the time of shipment or, wish to make the change of the piece for another of equal or greater price.

We accept changes or returns within 24 hours for defective parts since the goods have been received by the customer. The customer is responsible for notifying the damage of the part within the indicated term once verified that it has been received.

We accept requests to change the part for another of equal or greater price within 24 hours from the time the merchandise has been received by the customer. The customer is responsible for notifying the request to change the part within the indicated term once it has been verified that it has been received.

We only accept changes or returns when the customer has notified his concern within the 24-hour period indicated for any of the cases stipulated above after receiving the merchandise with warning that it must be returned to Macarena Boutique in its original package. The customer is responsible for complying with this clause in order to guarantee their exchange or return.

Macarena Boutique is only responsible for the costs of forwarding parts as long as the customer has received the same in defective condition. If the customer requests the exchange of the part for another that has not been received in a defective state, he is responsible for the costs of return and return of the part through a local delivery service provider.

The exchange or return policies apply to purchases made through the website, via whatsapp or through our social network on Instagram.

In case of returns Macarena Boutique will refund the money to the account that the client provides at the time of contacting us by the period indicated for such purposes. Macarena Boutique has a period of 48 hours to refund the money to the customer since they have received the piece in their Studio.

The delivery service providers used by Macarena Boutique are not authorized to process exchanges or returns.